Booking & Appointments Interview Questions & Answers

40 NHS interview questions with model answers · 8 free to read

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To prepare for an NHS booking and appointments interview, expect questions on booking accurately against clinic templates, prioritising urgent and suspected cancer referrals, handling upset callers, identity checks and confidentiality on the phone, and spotting safeguarding concerns such as children who were not brought to appointments. Practise short spoken answers built on real moments from customer service, admin or call handling work, and read up on the NHS values, the NHS Constitution and the basics of UK GDPR before the day.