IT Support & Service Desk Interview Questions & Answers

40 NHS interview questions with model answers · 8 free to read

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To prepare for an NHS IT support or service desk interview, expect questions on prioritising calls by their impact on patient care, verifying identity before password resets, smartcard and system access problems, phishing and cyber security, major outages, and explaining technical issues kindly to busy clinical staff. Prepare short spoken examples from any customer-facing or technical work you have done, and read up on ITIL basics, data protection and the NHS values before you go in.