Service & Operations Manager Interview Questions & Answers

To prepare for an NHS service or operations manager interview, expect questions on running a service day to day: waiting lists and performance, capacity and demand, budgets and cost improvement, workforce gaps, incidents under PSIRF, complaints, and how you work with clinical leads in a triumvirate. Panels want to hear that you can hold performance and quality together, use data to make decisions, escalate early and lead people kindly under pressure, so build short spoken examples from your own operational experience and read your trust's current position before the day.